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Shipping & Delivery

We deliver to the U.K. and Europe. If your parcel exceeds the weight or volume limits (see tables below) or if your delivery is to an address outside Europe, we will not be able to arrange your delivery automatically and you will be required to contact our Customer Service team.

Here are a few things you should know:

  • Orders placed by 12pm on a working day are processed on the same day and are therefore eligible for next working day delivery.
  • If an order is placed after 12pm on a working day, it will be processed on the next working day.
  • If an order is placed on a Saturday, Sunday or Bank Holiday, the order will be processed on the next available working day.
  • We are unable to ship to PO BOX addresses.
  • Delivery to BFPOs (British Forces Post Office) is available but we cannot guarantee the parcel will be signed by the recipient. Please ensure you provide clear details of the specific recipient (including regimental information) to facilitate the delivery of the parcel to the correct person.
  • Certain product types can only be purchased if you are 18 years old or above, so at check-out we will request confirmation of your age. Also, some restricted items (knives, scissors, certain types of kitchen tools and gadgets) require an age check at delivery, so you will be asked for proof of age by the courier. If this is the case, UPS will be the only available courier option when you proceed through check-out. You can find the ‘Adult Signature Service’ rates at the bottom, just before the Useful Information.

 

Below you can find the delivery options we provide. Please note that the delivery time should be used as a reference only.

 

UK MAINLAND

DELIVERY TYPE

PRICE

TIME

Royal Mail Standard 2nd Class

(only available for orders under £25, with a weight limit of 2kg and a volume limit of 61cm x 46cm x 46cm)

£2.00

Normally 2–5 working days, including Saturdays

 

Royal Mail Signed 2nd Class

(only available for orders with a weight limit of 2kg and a volume limit of 45cm x 35cm x 16cm)

£3.50

for orders under £50;

FREE

for orders above £50

Normally 2–5 working days, including Saturdays

DPD Next Day

(only available for orders with a weight limit of 20kg and no single side longer than 1m)

£5.00

for orders under £50;

FREE

for orders above £50

Next working day for orders placed by 12pm

DPD Next Day by 10:30am

(only available for orders with a weight limit of 20kg and no single side longer than 1m)

£13.00

for orders under £50;

£6.00

for orders above £50

Next working day for orders placed by 12pm

DPD Next Day by 12:00am

(only available for orders with a weight limit of 20kg and no single side longer than 1m)

£8.00

for orders under £50;

£5.00

for orders above £50

Next working day for orders placed by 12pm


  

NORTHERN IRELAND, ISLE OF MAN, SCOTLAND HIGHLANDS AND ISLANDS

DELIVERY TYPE

PRICE

TIME

Royal Mail Standard 2nd Class

(only available for orders under £25, with a weight limit of 2kg and a volume limit of 61cm x 46cm x 46cm)

£2.00

Normally 2–5 working days, including Saturdays

Royal Mail Signed 2nd Class

(only available for orders with a weight limit of 2kg and a volume limit of 45cm x 35cm x 16cm)

£3.50

for orders under £50;

FREE

for orders above £50

Normally 2–5 working days, including Saturdays

DPD 2 Day

(only available for orders with a weight limit of 20kg and no single side longer than 1m)

£8.00

for orders under £50;

£5.00

for orders above £50

Normally 2 working days


  

SOUTHERN IRELAND, JERSEY, GUERNSEY

DELIVERY TYPE

PRICE

TIME

DPD 2 Day

(only available for orders with a weight limit of 20kg and no single side longer than 1m)

£8.00

for orders under £50;

£5.00

for orders above £50

Normally 2 working days


  

EUROPE

DELIVERY TYPE

PRICE

TIME

Royal Mail International Tracked & Signed

(only available for orders with a weight limit of 2kg and a volume limit of height + width + depth no greater than 90cm with no single side longer than 60cm)

£10.00

Normally 3–7 working days

For details on which countries fall under this category, please visit the Royal Mail website here: link

OUTSIDE EUROPE

Please contact Customer Service for:

  • Deliveries to Europe of orders which exceed the weight/volume limits specified above;
  • Deliveries to an address outside Europe.



‘ADULT SIGNATURE SERVICE’ FOR RESTRICTED ITEMS

DELIVERY TYPE

PRICE

TIME

UPS to UK Mainland

(except postcodes considered ‘extended/remote area’ by UPS*)

£10.00

Normally 2–3 working days

UPS to Northern Ireland

£16.00

Normally 3–4 working days

UPS to Southern Ireland

£19.00

Normally 3–4 working days

We realise this service is very pricey, but unfortunately this is the only delivery type we can offer for items restricted by law (knives, scissors, certain types of kitchen tools and gadgets). Should you wish to buy a product that falls under this category, we suggest you visit a Stockist near you to avoid any delivery charges. Don’t forget to give the Stockist of your choice a call before visiting the shop to ensure the products you wish to purchase are available in store.
*Although we don’t provide on our website the option of getting orders delivered to postcodes considered ‘extended/remote area’ by UPS, this service is available by UPS at a surcharge. Should you be interested, please feel free to contact our Customer Service.

USEFUL INFORMATION

Here you can find useful information about our delivery partners – Royal Mail, DPD and UPS. If you need any further information, we suggest you visit their website or contact their customer service directly.

Royal Mail:

  • Situations when Royal Mail can’t deliver: link
  • Royal Mail Help and Support: link

 

DPD:

  • All DPD deliveries are tracked and you will receive information via email/sms. You can track your parcel here: link
  • Rearrange your delivery and situations when DPD can’t deliver: link
  • DPD Help: link

 

UPS:

  • You can track your parcel here: link
  • UPS Help & Support Centre: link
  • UPS Contact Information: link